When Will I Get My Refund?

We know waiting for a refund can be stressful, so here’s exactly how our refund process works — and what to expect depending on your payment method.

Step 1: Return received

Once your returned items arrive at our warehouse, our quality team inspects them within 2–3 business days.
You’ll receive a confirmation email when the return is approved.

Step 2: Refund issued

After approval, we immediately initiate the refund to your original payment method:

• Credit/Debit Card: 5–10 business days, depending on your bank.

• PayPal or Digital Wallet: 1–3 business days.

• Buy Now, Pay Later (Klarna/Afterpay): processing is handled directly by the provider — you’ll see adjustments in your account within 3–5 business days.

• Gift Card or Store Credit: reissued instantly upon approval.

Step 3: Check your account

Once the refund is sent, we’ll email a confirmation with a reference number.
You can also track refund status under My Orders → Returns.

Step 4: Common reasons for delay

Occasionally, banks hold transactions during weekends or holidays.
If it’s been over 10 business days since approval, please contact your payment provider first — they can trace the refund faster than we can.

Need more help?

If your refund still hasn’t appeared, submit a ticket through the Help Center → Refund Inquiry form.
Include your order number and return tracking ID so we can assist promptly.