My Payment Didn’t Go Through — Troubleshooting Steps

If your payment was declined or you saw an error message during checkout, don’t worry — this is usually easy to fix. Here’s what to check before trying again.

Step 1: Verify your details

Ensure that your card number, expiration date, and CVV are entered correctly.
Also confirm that your billing address matches the one registered with your card issuer.

Step 2: Check your available balance

Sometimes, insufficient funds or temporary holds from previous purchases can cause a decline. If needed, contact your bank to verify your balance.

Step 3: Confirm authorization settings

Your bank may block online or international transactions by default. Enabling 3D Secure or confirming the transaction via your banking app usually resolves this.

Step 4: Try a different payment method

If the issue persists, try using another card, PayPal, or one of our digital wallets like Apple Pay or Google Pay.

Step 5: Clear your browser cache or switch device

Occasionally, stored cookies interfere with checkout pages. Try completing your purchase in a private window or from a different device.

Step 6: Wait and retry

If you tried multiple times, wait a few minutes before attempting again — repeated declines may trigger your bank’s fraud protection.

Step 7: Contact our team

If all else fails, reach out through our Help Center → Payment Assistance form.
Provide your order details and a screenshot (if applicable), and our support specialists will help finalize your payment safely.